Privacy Policy

Privacy Policy for Trendlewood Pet Spa

Effective Date: 14/12/24

At Trendlewood Pet Spa, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.trendlewoodpetspa, book our grooming services, or interact with us in any way.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you when you visit our website, book services, or contact us for any reason. The types of information we may collect include:

• Personal Identification Information: Name, address, phone number, email address.
• Dog Information: Breed, age, medical history, and grooming preferences.
• Payment Information: Credit or debit card details (processed via secure payment gateways).
• Usage Data: Information about how you use our website, such as browsing patterns, clicks, and interactions.

We only collect the minimum amount of information necessary for providing our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Grooming Services: Process bookings, schedule appointments, and communicate with you regarding your dog's grooming needs.
• To Improve Our Services: Analyze data to enhance user experience, offer tailored grooming packages, and improve the quality of our website and services.
• To Process Payments: Securely handle and process your payments for services rendered.
• Marketing and Promotions: With your consent, send marketing materials, newsletters, special offers, and other updates about our services.
• To Communicate with You: Respond to your inquiries, feedback, or complaints and provide customer support.

3. Legal Basis for Processing Your Information (Under GDPR)

We process your personal data based on the following legal grounds:

• Consent: You have given us explicit consent to process your data for specific purposes, such as marketing or booking services.
• Contractual Necessity: Processing is necessary to fulfill our obligations under the service contract you have with us.
• Legal Obligation: We may need to process your data to comply with legal obligations.
• Legitimate Interests: We may process your data for our legitimate business interests, provided this does not override your rights and freedoms.

4. Data Sharing and Disclosure

We will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the following reasons:

• Payment Processors: To handle payments securely.
• Marketing Platforms: To send promotional material (only if you have opted in).
• Service Providers: To fulfill certain grooming services, such as pet supplies or health services, if applicable.

All third parties with whom we share data are required to protect your information and comply with UK data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. These measures include encryption, secure servers, and regular audits of our data security practices.

However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data under certain circumstances.
• Right to Restriction of Processing: You can request that we restrict the processing of your data in certain situations.
• Right to Data Portability: You can request a copy of your data in a commonly used, machine-readable format.
• Right to Object: You can object to processing of your data for marketing purposes.

If you wish to exercise any of these rights, please contact us at [email address].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us track usage patterns, improve website functionality, and analyze site traffic.

You can control cookie settings through your web browser, but disabling cookies may affect your user experience on our site.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend that you review the privacy policies of any third-party sites before providing them with personal information.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer required, we will securely delete or anonymize it.

10. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take immediate steps to delete such data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised "Effective Date."

We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under GDPR, please contact us:

Trendlewood Pet Spa
Email: louise@trendlewoodpetspa.co.uk
Phone: 07816343620
Address: 10 Birdlip Close, Nailsea, Bristol, BS48 4TG

By using our services or website, you acknowledge that you have read and understood this Privacy Policy.